It is important that you do everything in your power to avoid impeding the flow of communication. Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.

What are the basic telephone etiquettes?

The Dos and Donts of Telephone EtiquetteDO – Smile when you talk to people. DONT – Be distracted. DO – When you answer the phone, greet the caller warmly and advise who they are talking to. DONT – Shout or whisper. DO – Speak clearly. DONT – Leave the caller on hold for too long. DO – Make the caller feel welcome.18 Jul 2017

What are the five key points to a good telephone technique?

5 Essential Telephone Communication Skills for Customer ServiceUse a positive tone. Make it crystal clear. Be a sincere customer service. Say the customer name. Improve your customer service by leaving them satisfied. Conclusion.4 Dec 2019

What are the five things to consider under customer service phone etiquette?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items •23 Jul 2020

How do I answer this telephone?

To answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer. To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss. Rejected callers can leave a message.

How do you speak professionally on the phone?

Here are 10 steps you can take to practice answering the phone professionally:Answer by the third ring. Its courteous to pick up the phone promptly to avoid making callers wait. Offer a greeting. Speak with a smile. Be clear. Avoid slang. Be positive. Ask before you put someone on hold. Take messages accurately.More items •23 Jul 2021

How do you answer the phone without swiping?

To access them, open the Settings app and scroll down to the “Accessibility” options near the bottom. In the Accessibility options, tap on “Answering and ending calls”. In this menu, you will have a number of ways to answer calls that dont require tapping the screen.

Why does my phone not let me answer calls?

Back to the Basics If you are still unable to answer the incoming calls, check the block list and do not disturb mode. You should also check the screen where the answer and reject buttons are located. It could be a display issue if other apps also dont work at the required place.

Which way do I swipe to answer my phone?

To answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer. To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss.